Client Care
Returns & Refunds
We want you to feel confident purchasing from Sangri Luxe. This policy applies to eligible orders delivered in the United States.
Return window
You may request a return within 14 days of delivery. To be eligible, the item must be unused, unworn, in its original condition, and returned with its original packaging.
How to request a return
Email admin@sangriluxe.com with your order number, the item you wish to return, and the reason for your request. Do not send an item back before receiving return authorization and instructions. For approved returns, the return address is provided in the return instructions.
Because many Sangri Luxe pieces are one-of-one, please keep all original packaging and do not alter or wear the item while a return request is under review.
Return shipping
For an eligible change-of-mind return, the customer is responsible for return shipping costs. If an item arrives damaged, incorrect, or materially different from its product description, contact us promptly with your order number and clear photos. We will review the issue and provide appropriate return or refund instructions; reasonable return costs for approved cases are handled by us.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after inspection. Your payment provider may take additional time to post the refund.
One-of-one pieces
Each Sangri Luxe piece has its own visible color, texture, and form. Please review the product images and details before ordering. Personalized, engraved, resized, altered, or final-sale pieces are not eligible for a change-of-mind return. This does not limit your rights for an item that is damaged, incorrect, or materially different from its description.